Coaching Terms & Conditions

Please read this in its entirety before participating in Strong Inside Out Coaching. By purchasing Strong Inside Out Coaching, you agree to the below terms and conditions.

AGE REQUIREMENT

You must be 18 years or older to participate in Strong Inside Out Coaching.

24-HOUR CANCELATION POLICY

Coaching Calls are subject to a 24-hour cancellation policy. If you need to cancel or reschedule a call, please do so with at least 24 hours notice, otherwise your call and all paid fees for the missed call will be forfeited.

The grace period for tardiness is 15 minutes. If you do not arrive on your coaching call within 15 minutes of the scheduled start time, Amy Clover will end the call and consider it a no show. The call and fees for the call will be forfeited.

SESSION PURCHASE TIMING

All sessions must be purchased at least 24 hours before the scheduled meeting time if client elects to pay for sessions manually (instead of being charged by Amy Clover via a payment card on file) to comply with the 24-hour cancellation policy.

MONTHLY COACHING PLAN EMAIL SUPPORT PARAMETERS

If email support is a part of your package (monthly plan coaching packages), you have email access to me every weekday except holidays and days off with two dedicated check-in days per week. Please see below for details and parameters.

The Monthly Plan Service Includes:

  • Two to Four 45-minute Zoom coaching calls per month (to be decided on by client and coach before first payment).

  • Email access every weekday (excluding holidays and scheduled days off)

  • Two dedicated check-in days per week with extended response time

Email Support Parameters:

  • Non check-in days 

    • Usually Tuesdays, Wednesdays and Fridays.

    • Up to 15 minutes allocated per client (typically one brief email exchange)

    • These are days when I would respond if you initiate, but won’t initiate myself. These are available to you, but it is not required that you check in every day (some find it overwhelming to do so while others find it helpful).

  • Check-in days 

    • 2 days per week, usually Mondays and Thursdays.

    • Up to 40 minutes allocated per client (typically one in-depth email or two semi-brief exchanges)

    • These are days I reach out to you if I don’t hear from you first. We'll check in specifically on how your actionables are feeling and tweak anything that doesn't feel like a fit.

  • Daily Deadline: Emails must be sent before 12 PM Pacific Time for same-day response.

  • Overflow Policy: Emails requiring more than allocated time receive response next business day.

  • Holiday Policy: Package pricing is not prorated unless days off exceed 5 weekdays/non-holidays in a given month.

MONTHLY PLAN COACHING PACKAGE AUTO RENEWAL
Your subscription will automatically renew every month or every 3 months depending on your selection for billing frequency. If you wish to cancel your subscription, you must do so by notifying me via email at least 5 business days prior to the renewal date. No matter when you cancel your subscription, your coaching will extend through the entire period for which you have paid.

MONTHLY PLAN COACHING PACKAGE COACHING CALL EXPIRATION

Coaching Calls do not roll over into the next month of coaching; you must use both calls within their original month unless expressly permitted by Amy Clover. There are no refunds for incomplete or missed coaching calls for any reason.

LIABILITY

You may be receiving movement recommendations or workouts that are physically demanding and challenging. They are NOT for individuals with any medical condition that may be compromised by intense cardio and strength exercise. Consult your physician before beginning this or any other exercise program. By participating in Strong Inside Out Coaching, you do so at your own risk and hereby release Amy Clover and Strong Inside Out from any and all liability. Please be safe.

No part of this program is intended as a substitute for professional advice or treatment from a medical doctor, registered dietitian, clinical nutritionist, psychologist, therapist or counselor of any kind. The information provided by Strong Inside Out or Amy Clover does not constitute legal or medical professional advice, nor is it intended to constitute such advice. Before taking any action that could affect your physical or psychological health, or the physical or psychological health of the person you are gifting this program to, please consult with a medical professional. Strong Inside Out is not liable for the actions, behaviors, mental or emotional states of the clients who choose to take part in this program. By participating in Strong Inside Out Coaching, you do so at your own risk and hereby release Amy Clover and Strong Inside Out from any and all liability.